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Within 14 Days

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Returns & Exchanges

We're sorry to hear that your order wasn't quite right, but don't worry - we've got you covered.

All returns and exchanges must:

Be unworn and unwashed

be in original condition and packaging

be booked in within 14 days of receipt

Returns

  • Head to the Royal Mail website to start your free return: www.royalmail.com/track-my-return/create/66
  • If you're unable to print labels at home, you can request the label be printed at the post office with a QR code that will be provided to you by email.
  • Please include your invoice, plus any instructions as a note, and send to:

    Returns
    Undercover Lingerie Ltd
    Unit 2, Bromfield Commercial Park,
    Stephen Gray Road,
    Mold
    CH7 1HE
    UK

Exchanges

  • Fill out your invoice stating your reason for exchange and the new size/colour/item you require.
  • Head to the Royal Mail website to return the original item, free of charge: www.royalmail.com/track-my-return/create/66
  • If you're unable to print labels at home, you can request the label be printed at the post office with a QR code that will be provided to you by email.
  • Please add the invoice to the parcel and send to:

    Exchanges
    Undercover Lingerie Ltd
    Unit 2, Bromfield Commercial Park,
    Stephen Gray Road,
    Mold
    CH7 1HE
    UK

After we have received your item(s), refunds and exchanges are usually processed within 72 hours.
Please retain proof of postage for the unlikely event that your parcel is lost in the post.

If you are experiencing any issues, please contact us.

Phone: 01352 752100
Email: info@undercover.co.uk
Live chat


When returning an item, the purchase price will be refunded, minus shipping, to the original payment method.
Exchanges will incur no additional shipping charge.

Unfortunately we cannot accept returns or exchanges for items of an intimate nature. These include thongs, briefs, boxer shorts, knickers etc. Swimwear can be returned provided the hygiene strip is still intact.

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