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We hold considerable stocks and will normally dispatch your order within 24 hours Monday to Friday Our standard free shipping option is by Royal Mail 48 which normally takes 3-5 days. If you would like your item a little quicker Royal Mail 24 is available taking 1-2 days. For urgent orders please choose the expedited next day service which is sent by courier and is tracked to your door. We also offer a standard delivery tracked service if you prefer to follow your orders progress. Tracked services also include an SMS to provide you with delivery information. All international deliveries are by Royal Mail airmail. We recommend signed for airmail for all international orders as this service is tracked and offers compensation if your order is lost.
UK deliveries are usually by Royal Mail and normally take 3-5 days for the free postage option. We, however, cannot be held responsible for delivery times , as this is an estimate provided by Royal Mail for their RM48 service. In the unlikely event of a lost item, please contact us if the item has not been received within 15 days of receiving your 'order dispatched' email ( Royal Mail will not accept claims for lost items for 15 days from the date of dispatch). We will then give the option of a replacement or refund.
International deliveries are by Royal Mail airmail and normally take 7 - 10 days. We, however cannot be held responsible for delivery times, as this is an estimate provided by Royal Mail for their airmail service. In the unlikely event of a lost item, please contact us if the item has not been received within 25 days of receiving your 'order dispatched' email ( Royal Mail will not accept claims for lost items for 25 days from the date of dispatch). We will then give the option of a replacement or refund. Please Note: We endeavour to process any order before 1pm on the same day. Any orders received after 1pm will be processed on the next working day.
Should you be unhappy with your purchase, for any reason, you may return it for an exchange or a refund of the purchase price ( less p&p cost ) within 14 days of receipt. We regret that briefs, thongs and other items of an intimate nature cannot be returned, for hygiene reasons. Please Note: Items must be returned in their original condition i.e. unworn, unwashed with all labels and tags still attached and all original packaging intact.
If you require an exchange there will be no additional postage charge.
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